We ship all our orders with express courier : FeDEx or DHL Express. Once we receive your order, we need 7 to 10 days to make it, and the shipping time is 1-2 business days for Greece, 3-7 days for Europe and the rest of the world. This delay will vary depending on the model you chose (some models take more time in the making than others), and the shipping time.
Returns for a size exchange
If the size does not fit, please send some pictures of the shoes being worn to the email firstname.lastname@example.org in order to visualize what is wrong.
The cost of returning the order to the workshop is at the customer’s expense, but we send you the new pair for free.
We advise that you send it with a tracking number, for more security.
We advise you also to select « the Fit Guide » in the Menu when placing your order. Because if you send us your measurements, you will have a pair of shoe adapted to your morphology, and avoid all this process.
Returns for an exchange of model or color
If you changed your mind and want another model or color, the shipping cost to our workshop and the shipping cost of your new pair the way back are at your expenses. Please return the item to our workshop using a tracking number. Once we receive the package, we proceed to a refund and you can order again the shoe or accessoire you chose. The item must be returned within 7 days upon receipt of the order, and must be in the very same condition.
If you are not satisfied and would prefer a refund, please return the item in our workshop in Athens. The item must be returned within 7 days upon receipt of the order, and must be in the very same condition. Please note that the return is at the customer’s expense. For more security, we advise that you send the package with a tracking number.
As soon as we receive the package, we will proceed a refund to you (the product’s value) through the same payment method as the initial order.